Please note we are a handset manufacturer, not your carrier.
If you have questions regarding a device you purchased or obtained through your carrier,
please contact your carrier's customer service (Dial 611).
Contact Device Support
This form will be forwarded to your carrier's customer support team
Either Device phone number or IMEI is required.
from your device or You can find the IMEI by tapping under settings / about device / IMEI & IP / IMEI.